Are you dreading an upcoming tough or difficult conversation? Whether it's in your business, relationships, or career, having a framework in place can make all the difference in turning it into a positive and bonding experience. In this video, I share 11 practical steps that I personally use to navigate difficult conversations successfully. By following these steps, you'll gain the tools to create unbreakable bonds and find win-win solutions that satisfy everyone involved.
And if you want to learn more about creating a psychologically safe environment where people feel comfortable sharing their true thoughts and feelings, make sure to watch our next video on how leaders make people feel safe at: https://youtu.be/tHmU8bU41RM
CHAPTERS:
00:00 - The importance of difficult conversations
00:30 - the 11 steps to make the process go smoothly
01:26 - Starting with the preparation for a difficult conversation
02:18 - Taking ownership of your part in the conversation
02:53 - Striving for a win-win outcome
03:30 - Practicing and getting feedback before the conversation
04:10 - Setting aside dedicated time for the conversation
04:30 - Taking ownership and responsibility during the conversation
04:47 - Painting a vision of a successful resolution
05:15 - Approaching the conversation with optimism
05:44 - Getting feedback
06:38 - Creating a mutual plan moving forward
06:55 - Thank them for being willing to have the conversation
07:29 - Embracing difficult conversations as opportunities for growth and impact
08:23 - How to create a safe environment
What to watch next: https://youtu.be/tHmU8bU41RM
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Question of the day - What tip spoke loudest to you, and how might you bring it into your next difficult conversation?
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